Terms of Service

We must receive payment for your order (including handling and/or shipping charges, as well as sales tax for orders shipped within New York) before we can process it. GingerChi accepts VISA, Mastercard, Discover and American Express, and we debit payment from your account before we ship your order.
Please include any special shipping instructions or requests in the "Comments" section of the checkout page. Also please double-check your contact information (particularly Phone Number and Email Address), so that we can get in touch promptly if there’s a problem. When you submit your order, we’ll send you an email confirming your GingerChi purchase, including a link for checking your order status. If you need to change your order, please email us immediately, and we’ll do our best to help you.
GingerChi works hard to keep all of our products in stock and ready for you. To ensure freshness and quality, we don’t stock large quantities of sensitive products. If you want an item that has sold out, we’ll email you with an expected replenishment date and keep you apprised of progress. 
We do not accept orders by phones to avoid any mistake. We accept orders by email or via Facebook messages and other Social media sites, please send your order to info@gingerchi.com or send a message to our Facebook page and we accept PayPal payments for email orders and social media orders.
If you have a GingerChi coupon, just enter the coupon code on the checkout page to receive your discount. We can’t accept expired coupon codes, and you can’t combine a coupon with other promotion unless specifically noted. 
Credit Card payments made via www.gingerchi.com are transferred to our processing agency via an encrypted format. GingerChi does not store credit card numbers or share your personal data with any other entity.
GingerChi uses organically grown ingredients whenever possible.  We do not yet have certification as an organic product line in accordance with USDA standards. Any information provided on our website, labels or any other printed material serves educational purposes only. Statements on our website, labels and other printed material have not been evaluated by the Food and Drug Administration. Information provided by GingerChi, and GingerChi products in general are not intended to treat, diagnose, cure or prevent any disease. 
Please check label ingredients to avoid allergic reactions. GingerChi and its founders will not be held accountable for allergic reactions, injury, illness or death resulting from use of these products. Please note that all GingerChi products are made in a facility where nuts and various herbs including Chamomile are present. For more information, please email info@gingerchi.com.  
The shelf life of each GingerChi product may be shortened or extended depending on the batch and/or customer care. It’s your responsibility to store products in a cool, dry space out of direct sunlight. You should never allow non-sterile objects to come in contact with GingerChi products in their containers. Nor should you allow dropper tips to touch non-sterile surfaces or infected areas, since this may cause product contamination and/or lessen shelf life. 
GingerChi is not responsible for the misuse of any GingerChi product. Our products are meant for external use only, and our company and/or founders will not be held accountable for improper use of any items purchased or received from GingerChi.