GENERAL FAQ

What services does GingerChi offer?

We currently offer several therapeutic services; We specialize in the Gua Sha technique for the face and body. Our signature facial is our Heaven & Earth Gua Sha Natural Face Lift. For the body we have a Body Gua Sha for head, neck shoulders and back, Breast enhancement Gua Sha, Tummy Toning Gua Sha. We also have Full Body Tui-Nah Acupressure Massages, and Five Element Oil massage to bring about balance. We also offer add-ons like the LED light therapy. Bookings for TCM and Acupuncture can be arranged by calling Dr Liu directly on 212-308-9165

How are you different from other spas?

We have a small cozy intimate space that house 2 beds. Our treatments are very specialized and based on TCM principles. We are the only spa in New York with authentic Gua Sha treatments. We use only our handcrafted and organic plant based oils for our treatments.

What products do you use and are they cruelty free?

Only the best, ours of course! We have been handcrafting in small batches (to ensure freshness) and selling our own plant-based products for a decade. They are 100% natural. Vegan, Cruelty free and organic and do NOT contain any nasties like parabens, petroleum, mineral oil or artificial colors. Tested on human friends only!

What payment methods to you accept?

We accept all major credit and debit cards and paypal.

What gratuity is appropriate for a Treatment?

Just like other service industry experiences, 20-25% is considered an appropriate gratuity amount. But of course, if you'd like to leave some extra love for our therapist, you add a custom tip.

Can I leave gratuity on a credit card?

Cash is preferred for gratuity, but don't sweat it if you don't have any on you. The app will also provide a window to add your gratuity after payment. There’s also an opportunity to leave a gratuity when you pay in full when booking online. Venmo is also accepted.

What is your cancellation policy

Our goal is to provide you with the highest-quality, individualized care in a timely and respectful manner. Last minute cancellations affect other customers who have scheduled appointment on that day.

When you first book a treatment with GINGERCHI, we require credit card information to confirm your booking and to uphold our cancellation policies as well as for ease of transaction. If you cancel or reschedule less than 24 hours before your treatment, you will be charged 50% of the cost of your booking, plus relevant sales tax. For no-shows, we charge the full cost of the appointment, plus sales tax. If you need to cancel at any time, please call 646-882-0389 ahead of time.