Refund policy

REFUND POLICY
To start a return, please contact us at info@gingerchi.com before sending your item back. Returns sent without prior authorization will not be accepted.
If you have any questions about a return, please contact us at info@gingerchi.com.
Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work with you to make it right.
Returns
Items may be returned within 30 days of delivery.
To be eligible for a return:

• Products must be unused, unopened, and in their original condition.
  
• All original packaging must be included and remain unmarked and undamaged.
  
• Returns are subject to inspection upon receipt.
  

Once your return has been received and approved, a refund for the merchandise (including applicable sales tax) will be issued to the original method of payment.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item.
International Orders
For international orders, original shipping charges, customs duties, taxes, and any import fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped in error.
Purchases from Other Retailers
Returns are only accepted for orders placed directly through www.gingerchi.com. If you purchased GingerChi products from another retailer, please contact that retailer directly and follow their return policy.