Dear Amanda. Just wanted to let you know we received your email late last night and sent you a reply this morning. Hopefully it did not go to your spam. Thank you for reaching out. And thank you for sending the photos!
From our experience from checking our jade stone tools since they are handmade, for imperfections. like cracks and unevenness, what might seem like a crack sometimes is the coloring and texture of the Xiuyan Jade stone.
We understand and appreciate your concern, and would be most happy to exchange it for you. We can send you a return label and before we send out the replacement, we would love to send you a photo for your approval.
Thank you for being a valued customer.